Turn Your Amazon Freight Partnership into a 'Fantastic Plus' Operation

The FleetHero driver app is designed for intuitive use with minimal training. Most drivers become proficient after a single 15-minute orientation session. We provide video tutorials and our support team is available 24/7 to assist any driver who needs help.

FleetHero includes pre and post-drive vehicle inspection reports that help drivers document maintenance issues immediately with photos and videos. Our dispatch team also review these reports to ensure drivers are following maintenance schedules. The Assets dashboard tracks utilization and driving hours to help optimize maintenance scheduling and prevent breakdowns.

Whether you operate 5 trucks or 25+, FleetHero scales to meet your needs. Our platform is currently used by AFPs ranging from all sizes. As you grow, FleetHero grows with you, adding capabilities without requiring system changes or retraining.

All FleetHero clients receive 24/7 technical support. Our team includes experienced AFP operations specialists who understand the unique challenges you face. Beyond technical assistance, we provide regular performance reviews and strategic recommendations based on your specific operational data.

By streamlining communication and reducing friction, FleetHero helps create a better working environment for drivers. They receive clear instructions, have immediate support for issues, and experience fewer delays—all contributing to higher job satisfaction. Our clients report an average 24% improvement in driver retention after implementing FleetHero.

FleetHero provides visibility into key operational metrics including average response time, delay reasons distribution, completion rates, asset utilization, and driver performance. These insights help AFP operators make data-driven decisions to improve their operations.

Relay Guard pulls live ELD data from Amazon Relay, computes shift drive time against your driver's remaining HOS, and identifies where 10-hour resets are needed. It surfaces 3–5 nearby truck stops with directions for the reset and assesses return-to-yard feasibility with a green / yellow / red signal — so dispatchers can intervene before a violation, not after.

FleetHero natively aggregates safety alerts from Motive and Netradyne. For any other vendor, you forward alert emails to a unique address and FleetHero parses, severity-tiers, and routes them to your dispatch team — so you have one inbox for every safety source, with no vendor lock-in.

AFPs typically recover $500 to $5,000 per month across performance disputes (Amazon scorecard appeals), maintenance invoice audits (catching overcharges and duplicates), and payment disputes. You can bulk-import historical dispute data via Excel to start auditing immediately. FleetHero centralizes tracking and surfaces what to dispute, but you still file the disputes through your normal channels — it's about catching what slips through the cracks.

Yes. Drag and drop your Amazon Relay block CSV and FleetHero generates the full week of driver assignments — auto-matching tractors and drivers, flagging HOS violations and double-bookings before deployment. Most AFPs save 20+ minutes per week on schedule prep.

Both. FleetHero pairs full 24/7 dispatching and operations with a focused AI suite — Relay Guard analyzes in-transit trips for HOS risk, Documents AI answers questions from your SOPs with citations, and Dispatch AI assists support case creation and triage. The AI is purpose-built for AFP workflows, not a generic chatbot bolted on.

Yes. Driver Comms is a permanent, searchable message log replacing SMS and phone calls for dispatch communications. Every message is timestamped, attributed, and retained, which matters for incident reviews, performance disputes, and DOT investigations.